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At Bijoux Majesty, we believe in making high-quality jewellery. That commitment helps us keep customer satisfaction high, but we take it one step further by offering a free lifetime warranty on all the jewellery we sell. Our warranty covers everything from loss of side stones and setting damage—anything that can happen during normal use. In other words, any damage that occurs as the result of a manufacturer defect will be repaired or replaced at no cost to you.
We offer free ring resizing at anytime. Sometimes people have to guess on ring sizes in order to keep a surprise secret, and everyone’s ring size changes from time to time. When you buy with us a size change is on the house! Please note: resisizing rings with diamond accents multiple times is not recommended.
In order to assure the best repair possible, we will take care of the whole process. If ever you need a repair, bring it in to be inspected by our specialists. We will determine the best course of action and repair it right here in the heart of Montreal’s Diamond District.
We, at Bijoux Majesty, pride ourselves on our rigorous quality assurance process. Every item that is sold must be inspected thoroughly before it reaches a customer’s hand. If somehow a defect goes unnoticed, let us know about it as soon as possible so we can resolve the issue as quickly as possible. You can phone one of our diamond professionals at 1-855-346-3423 or email us at firstname.lastname@example.org .
Manufactures defects are covered by our warranty for the lifetime of your piece, however loss and theft are eventualities that you, our customer are responsible to protect yourself against. For that reason, we encourage customers to insure their items independently or as part of their home insurance policy.
There are a few limitations to what the lifetime warranty covers. Firstly, all jewellery must be serviced exclusively by Bijoux Majesty in order to be qualified for the warranty. Chips and damage to diamonds do occur from time to time—especially when stones are mistreated. Be sure your stones will shine for as long as you own your piece. Take care when performing strenuous physical tasks by placing them in a secure place as chips to diamonds are not covered in the warranty. Lost and stolen jewellery are also replaced at the owner’s expense—so be extra sure that you have a secure place to put jewellery whenever it isn’t on your person.
Unfortunately we also cannot cover damage that:
Other items not included in the warranty are: soldering, chain soldering, special finish requests, custom jewellery returns, and re-casting.